Australian Privacy Policy - #MeowForChuru Campaign

1.            Types of personal information we collect

1.1               We may collect personal information from participants who upload video submissions (either to Instagram using the hashtag #MeowForChuruANZ or to our video upload platform).  In this section, we explain the types of personal information we may collect, as well as how we collect this information.

1.2               The type of personal information we will collect from you may include your name, age, address, email address, and phone number, as well as any personal information which subsists in the video content you upload.

2.            How we collect personal information

2.1               We will collect personal information directly from you when you submit a video to our video upload platform, or when you provide us with personal information in relation to your participation in the Campaign.

2.2               If you do not provide us with the information we request, we may not be able to fulfill the applicable purpose of collection, such as to allow you to participate in the Campaign.

2.3               We may also collect your personal information from other parties where legally required to do so. If we receive information about you from someone else, we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.  

2.4               While we take reasonable steps to ensure that your personal information remains secure,  many information security risks do exist and we always recommend that you take appropriate steps to help safeguard your personal information from such risks.

3.            How we use personal information

3.1               We will only use and disclose your personal information in accordance with the Privacy Laws and this Privacy Policy.

3.2               Our main purposes for collecting, holding, using and disclosing personal information are:

(a)                to verify your identity;

(b)                to permit you to enter and participate in the Campaign;

(c)                to keep you informed about our activities, products and services via direct marketing (with your prior consent);

(d)                to improve our products and services and develop new products and services (whether or not we supply these to you);

(e)                to comply with legislative and our policy requirements including in relation to occupational health and safety and environmental matters;

(f)                 to provide information to, and respond to queries from, shareholders; and

(g)                to operate our business efficiently.

4.            When we disclose personal information

4.1               We will only use or disclose personal information for a purpose other than the purpose for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws.

4.2               In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate, with regulatory bodies, or with organisations that provide services to us (e.g. our agents, contractors, service providers, and suppliers). We would not otherwise routinely disclose personal information to another organisation unless:

(a)                required by law;

(b)                we believe it is necessary to facilitate your participation in the Campaign;

(c)                it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests;

(d)                the assets and operations of our business are transferred to another party as a going concern; or

(e)                 you have provided your consent.  

5.            Disclosure of information outside the jurisdiction of collection

5.1               We may disclose personal information outside of the jurisdiction from which it was collected.  In the conduct of our business, we transfer to, and hold or access personal information from, various countries including Australia, Japan, and countries where INABA-PETFOOD has branches, offices, or subsidiaries.  The privacy laws of those countries may not provide the same level of protection as the privacy laws of the country from which the personal information was collected.  However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure. 

6.            Direct marketing

6.1               Like most businesses marketing is important to our business' success. We therefore, from time to time, send marketing materials to current or prospective customers. We only do so in accordance with applicable laws or with your prior consent. 

6.2               If you are receiving promotional information from us and do not wish to receive this information any longer, please contact our compliance officer direct on the contact details set out in section 10 below, or use the unsubscribe facilities included in our marketing communications.

7.            Cookies

7.1               We sometimes use cookie technology on our websites to provide information and services to web site visitors.  Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating online transactions.  Most web browsers are set to accept cookies.  Cookies are useful to estimate our number of members and determine overall traffic patterns through our websites.

7.2               If you do not wish to receive any cookies you may set your browser to refuse cookies, but you should note that cookies may be necessary to provide you with some features of our online services.

8.            Access to Personal Information

8.1               If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at the contact details listed in section 10 below. Our file of your information will usually be made available to you within 30 days, though the Privacy Laws may envisage certain circumstances in which we may not give you access to the personal information we hold about you (e.g. where we cannot give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety).

8.2               If at any time you wish to change the personal information we hold about you because it is inaccurate or out of date, please contact us at the contact details listed in section 10 below and we will amend this record.  If you wish to have your personal information deleted, please let us know in the same manner and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

8.3               There is generally no cost for accessing the personal information we hold about you.  However we may apply an administrative charge for providing access in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information.

9.            Security and Complaints

9.1               We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete. When we no longer need to use your information, we will take steps to properly de-identify or destroy it.

9.2               If you have a privacy complaint against us (including, for example, if you think that we have failed to comply with the Privacy Laws), you may use the contact details listed in section 10 below to notify us of your complaint. We will promptly acknowledge and address all customer complaints. In most cases we will ask that you put your complaint in writing to us. 

9.3               We will investigate any complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving a written complaint.  If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint with a relevant regulator.

10.         Contacting Us 

10.1           If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact our compliance officer at +61 450 806 623.

11.         Future changes

11.1           We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy on our Campaign website.  If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected we will notify users by email or via a prominent notice on our Campaign website, and where necessary we will seek the prior consent of our users.